I haven't received my survey — when will I get it?
All Indiegogo InDemand pledges will take a full 10 days (or 11 depending on what time you submitted your contribution) to import into our system. Once the 10 days are up, your contribution will import and be reflected in BackerKit. The import will happen automatically, and when it does, your survey will be automatically sent to your inbox.
NOTE: If you placed your order on August 4th or later, the 8/15 survey lockdown date will not apply to you. You’ll still receive your survey 10 or 11 days after placing your order, and it won’t matter if you received it after the first lockdown date.
Last updated: August 08, 2017 10:41
How long is the ZeTime battery life?
In traditional Smartwatch usage (used regularly throughout the day), the battery will last around 3 days with a single charge. But more important is how long the battery will last after you stop using the smartwatch feature: the hands will keep going up to 30 days, so no need to worry about wearing a watch that doesn’t tell you the time, as long you charge it at least once a month.
Last updated: July 25, 2017 13:27
Is the ZeTime waterproof?
ZeTime is not only shower and spill-proof. It has been designed to be used up to 30 meters* deep without risk of damaging it. (*water resistance certification pending)
Last updated: July 25, 2017 13:27
Where are the mechanical hands located?
The hands are located over the color screen, making them visible at all times. Of course, they’re fully protected by a Sapphire Glass combined with touch-sensitive panel, and they won’t disturb your navigation or reading experience thanks to the Smart Movement technology we have built into ZeTime
Last updated: July 25, 2017 13:28
Will the watch bands be interchangeable?
Yes, ZeTime Regular uses the traditional 22mm wristband standard while the Petite uses 18mm one, in order to allow users to change their band whenever they need or want to.
Last updated: July 25, 2017 13:29
Is the ZeTime touch responsive?
Yes, the ZeTime offers the perfect touchscreen experience you’d expect from a great smartwatch. The main difference is that you can see the watch hands between your finger and the screen, but thanks to Smart Movement they perfectly and magically work together.
Last updated: July 25, 2017 13:28
What languages are supported on ZeTime?
ZeTime can support many different languages such as English / French / German / Spanish / Portuguese / Italian / Dutch / Russian / Arabic / Thai / Japanese / Korean as well Traditional and simplified Chinese Depending on local demand our engineering team will be able to add additional languages if needed.
Last updated: July 25, 2017 13:28
Does ZeTime work with both iOS and Android?
Yes, ZeTime has been developed to offer the same level of compatibility for both iOS and Android users. Some minor features might not be available for iOS users compared to Android.
Last updated: July 25, 2017 13:28
What are the main differences between ZeTime Regular & ZeTime Petite
- Sizes. - ZeTime Regular: 44mm - ZeTime Petite: 39mm
2. Despite a smaller size of screen, 1.05”, ZeTime Petite will share the same 240X240 resolution. Given the smaller size of the watch body, we’re trying our best to embed a 180 mAh battery instead of the 200 mAh of the Regular version. This isn’t final yet, our engineering team is working on it as we speak. We’re also working on making the 2-in-1 charger capable of fitting both Regular and Petite version, but this point still need to be confirmed by our R&D after testing.
Last updated: August 03, 2017 14:22
Can ZeTime be used as a regular Smartwatch?
Yes, ZeTime is with no limitations a real Smartwatch. It connects to your smartphone (iOS or Android) over Bluetooth low energy (4.1) in order to receive your notifications and messages as well inform you about incoming calls.
Last updated: July 25, 2017 13:30
How can I change my watch size/model in the survey?
If you’d like to change your size or switch between the Original, Premium, and Elite models, you can do so by switching your pledge level in the survey.
To do that, click on your currently listed pledge level and click “Switch Levels?” in the top right corner or the pop-up menu. From there, you should see the available levels to change into.
Last updated: July 28, 2017 12:26
How do I indicate "left hand" for my watch option?
No worries, you will be able to enable left hand mode via the mobile app or directly on your wrist. So it will be on device settings, no need to decide right now in the survey.
Last updated: August 22, 2017 11:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.